📦 Shipping Policy

Last Updated: July 2026

At Furbase, we're committed to delivering premium pet products safely and efficiently to customers around the world.

We work with trusted shipping partners to ensure your order arrives as quickly as possible.

🌍 Where We Ship

We proudly ship worldwide, including:

• Australia
• New Zealand
• United States
• Canada
• United Kingdom
• Europe
• Asia
• Most other international destinations

If your country is available during checkout, we can ship to you.

🚚 Processing Time

All orders are processed within 1–3 business days after your order is placed.

Once your order has been shipped, you'll receive a confirmation email with tracking information (where available).

Please note that orders are not processed on weekends or public holidays.

🌎 Estimated Delivery Times

🇦🇺 Australia

FREE Standard Shipping
5–12 business days

🇳🇿 New Zealand

7–15 business days

🇺🇸 United States & 🇨🇦 Canada

7–15 business days

🇬🇧 United Kingdom & 🇪🇺 Europe

7–18 business days

🌏 Asia

5–15 business days

🌍 Rest of the World

10–25 business days

Delivery times are estimates only and may vary depending on customs processing, local postal services, weather conditions, or busy holiday periods.

📍 Order Tracking

Once your order has been dispatched, you'll receive an email containing your tracking number (where available).

You can use this tracking number to follow your parcel's journey until it arrives.

🌐 Customs & Import Duties

International orders may be subject to customs fees, import duties, or local taxes imposed by your country's customs authority.

These charges are the responsibility of the customer and are not included in the purchase price or shipping costs.

📦 Lost, Delayed or Damaged Orders

If your parcel appears delayed beyond the estimated delivery timeframe, please contact us and we'll investigate with the shipping carrier on your behalf.

If your order arrives damaged, please email us within 7 days of delivery and include:

• Your order number
• Photos of the damaged item
• Photos of the packaging

We'll work quickly to resolve the issue.

🚫 Incorrect Shipping Information

Please ensure your shipping address is correct before completing your purchase.

Furbase cannot be responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses provided during checkout.

💬 Need Help?

If you have any questions about your order or shipping, we're always happy to help.

Email: furbase@proton.me

We aim to respond to all enquiries within 24 business hours.

❤️ Thank you for choosing Furbase

We appreciate your support and look forward to helping your pets enjoy a calmer, cozier, and happier life.

Because pets are family. 🐾